CORE
MBA
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Operations management
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Exam
Final exam
Operations management
Answer all questions correctly to pass
Q1/5
Why does a business need SOPs (Standard Operating Procedures)?
A)
Legal compliance
B)
They allow the business to run consistently without depending on one person
C)
They look professional to investors
D)
They reduce taxes
Q2/5
What is a "bottleneck" in operations?
A)
A storage problem
B)
The single slowest step that limits the speed of everything after it
C)
A person who says no to change
D)
A budget shortfall
Q3/5
What is the "70% rule" of delegation?
A)
Delegate only 70% of tasks
B)
If someone can do it 70% as well as you, delegate it
C)
Pay 70% of market salary
D)
Work only 70% of the day
Q4/5
What is a "zero-touch operation"?
A)
A touchscreen-free workplace
B)
A process that runs completely without human involvement from trigger to completion
C)
A meeting-free policy
D)
An automated email reply
Q5/5
What is a "single point of failure" (SPOF)?
A)
A backup system
B)
Any part where one component breaking would stop the entire operation
C)
A redundant process
D)
A cost-cutting measure
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